With the app they can receive alarm calls and talk to the user via the alarm device’s speakerphone. If an out-and-about telecare device is being used, the app allows carers to see exactly where the user is on a map. Event and alarm history is shown in i-care® plus and family & friends can chat to each other to ensure everything is OK. It promises to provide peace of mind to everyone, as well as giving family & friends more direct support to their loved ones.
When the user triggers an alarm, a notification with sound is sent via i-care® plus to the registered carer. The carer will have the option to respond to the alarm by accepting or declining it. Unhandled or declined alarms will be forwarded to the next contact in the alarm chain. This can be another carer or a monitoring centre.
If the alarm is accepted, the carer can call the alarm device though the app and communicate directly with the user. They can also chat with other carers about the event, what actions were taken and even upload images.
In addition to receiving alarm calls, family & friends can see the alarm device’s status, such as battery level and signal strength, and GPS position including last known location. They can also view the person’s step count, event history, geofence settings, other registered carers, and their order in the alarm chain.