How our emergency monitoring centres work – around the clock security
When every second counts, you’re never alone, our emergency alarm monitoring centres are the lifeline behind every alarm, staffed 24/7, 365 days a year by compassionate experts trained to handle emergencies with calm, speed and professionalism. No alert is just a call, it’s a chance to protect, reassure, and save lives – whether it’s a fall, a moment of uncertainty or need for contact, we respond with the same urgency and care.
Did you know that we handle over 25,000 alarms per day across Europe alone?
Emergency Monitoring Centres
How it works when an alarm is activated:
- The user raises the alarm via their personal alarm.
- The alarm goes directly to our alarm monitoring centre where an alarm operator responds within seconds. It is also possible to customise the alarm chain so that the alarm goes first to a caregiver.
- The alarm operator communicates with the user via the speech function in the device and assesses the situation.
- Caregivers or relatives are contacted, depending on the nature of the alarm and agreed procedures.
- Any action is taken immediately, e.g. to alert friends and family or emergency services
All alarms are logged, documented and followed up – for security and training purposes.
Easy to get started – we help all the way
Pre-configured devices which are ready to use upon delivery.
- Installation on site by a trained technician – if needed (extra cost may apply).
- Smooth integration with existing systems at your organisation.
- Remote support and connection checks. We can carry out checks online to test connectivity, battery and error messages, update settings and quickly resolve technical issues.
Training & support – for staff and relatives
To make our solutions truly useful in everyday life, we can offer tailored training:
- Training for professionals how alarms work, how to respond effectively, and how information is logged and can be followed up.
- Support for family members how mobile alarms are used and how to access follow-up and status via app.
- Digital and on site – we can offer both e-learning, live broadcasts and on-site workshops.
- Our support is always open weekdays between 07.30-17.00 (local times may apply) to answer all types of questions both via email and phone.
- Our goal is that everyone who uses, handles or is responsible for welfare technology should feel safe and involved.
Alarm management that works – from alarm to action
Every telecare solution we offer is backed by a seamless chain of response, ensuring help arrives quickly, safely, and with the right action. Our advanced technology, compassionate care, and intelligent alarm management through the i-care® online system work together to protect and support users when they need it most.
24/7 Monitoring – The Heart of Our Response
When an alarm is triggered, whether from a mobile personal alarm, in-home alarm, or sensor, it instantly reaches our around-the-clock monitoring centers. Our trained operators respond swiftly, assess the situation, and follow predefined alarm protocols to ensure the right help is dispatched. If necessary, they contact the relevant contact person such as home care, relatives or alert the emergency services. The alarm sequence is determined in consultation with the individual or organisation and can be easily customised via our digital configuration platform i-care®online.
Easy to set up – with i-care® online
Via our system i-care® online you as a business get a powerful and flexible tool to configure, manage and follow up on alarm activations. Here you can:
- Create and adjust alarm profiles
- Setting up individual alarm chains
- Manage users, devices and contacts
- See real-time status, history and reports
The system is web-based and requires no local installation – making it easy to scale, adjust or troubleshoot regardless of the size of your organisation.
For carers-easy to support your loved ones via the i-care® plus app
i-care® plus is our app that gives relatives more transparency and peace of mind. Through the app you can:
See the current position of the care recipient (in case of mobile alarm)
- Get alerts for alarms or events
- Track alarm history and status
- Customise notification settings as needed
i-care® plus is particularly suitable for families where several people want to be involved in the care, without disrupting the daily life of the care recipient. Download it in Appstore or Google.
Digital enforcement with Visit – security without disruption
Visit is our innovative camera-based supervision solution that enables contact and security without disturbing or waking the sleeper. Previous night visits can be replaced with silent supervision via Visit, which both saves resources and enhances the privacy of the care recipient – who can sleep undisturbed but with their safety maintained. The solution is easy to install and place in the home and can be customised to the needs of the care recipient. For example, you can freely define how many visits to carry out, at what times, and link different actions to different care situations, to provide the right support and help at the right time.
Want to know more about how our alert chain and service platform can strengthen your care?
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