What is Peppol?

A guide for public sector organisations across Europe

Peppol (Pan-European Public Procurement On-Line) is a unified network for the exchange of electronic documents, such as e-invoices, orders and dispatch advices, between public sector entities and their suppliers. It enables secure, standardised and borderless communication across Europe, streamlining public procurement and digital business processes.

An increasing number of cities, regions and public institutions across Europe are joining this network to meet growing demands for digitalisation, transparency and operational efficiency. As a long-standing supplier to the public sector, we are fully integrated with the Peppol network and support our clients in achieving seamless, compliant digital procurement flows.

What is Peppol?

It is a set of open, internationally standardised protocols that enable contracting authorities and suppliers to exchange procurement documents in a structured and secure way. The framework promotes interoperability, automation and transparency across borders, aligning with EU directives on e-invoicing and public procurement.

Each country has a national Peppol authority or service provider overseeing local adaptation, but the core infrastructure is cross-border and technology-neutral.

Our role in the Peppol ecosystem

While we do not implement Peppol for public organisations directly, we are a Peppol-enabled supplier, fully compliant with the technical standards and legal requirements in place across Europe. This means we can send and receive electronic documents such as e-invoices in Peppol BIS Billing 3.0 format, directly through our systems—without the need for manual handling or local customisation.

This ensures seamless integration with our clients’ financial and procurement systems and helps reduce administrative burden, improve accuracy and speed up processing.

Why public organisations choose Peppol

Governments and public institutions across Europe are under increasing pressure to digitise, automate and streamline their procurement processes. The Pan-European e-procurement network is a key enabler of this transformation and offers a wide range of benefits:

Standardised and interoperable communication

Exchange e-invoices and other business documents with thousands of suppliers across Europe—without the need for custom-built integrations.

Secure and traceable transmission

All messages are routed through certified Peppol Access Points, ensuring encrypted, verifiable, and tamper-proof delivery.

Reduced costs and fewer errors

Automated document handling eliminates manual data entry, minimises the risk of human error, and reduces the time and cost of processing.

Environmentally sustainable

By replacing paper-based workflows with digital exchanges, the Pan-European e-procurement network contributes to greener, more sustainable operations.

Aligned with EU legislation

Using Pan-European e-procurement network ensures compliance with EU Directive 2014/55/EU, which mandates electronic invoicing in public procurement.

Digital procurement is a strategic investment

Digitalisation is no longer optional. For local and regional authorities, it is essential for managing increasing demands in areas such as healthcare, infrastructure and education. By digitising procurement and invoicing through this network, public bodies can:

• Improve operational efficiency
• Enhance service delivery to citizens
• Free up resources for core activities
• Strengthen transparency and control over spending

Peppol enables end-to-end digital workflows—from order to delivery to payment—creating a smarter, more agile public sector.

Real-world impact: Supporting care organisations

We currently serve several public authorities across Europe by supporting welfare technology procurement, personal alarm services and e-invoicing. Our expertise in both digital systems and public sector procurement makes us a dependable partner for municipalities looking to modernise their operations.

We don’t just supply technology—we help build the infrastructure that empowers finance teams, procurement officers and care service managers alike.

How we manage Peppol in our business

As a supplier to the public sector, we are already fully integrated with Peppol. We support:

• Electronic invoice delivery via Peppol BIS Billing 3.0
• Secure document exchange
• End-to-end integration with our internal ERP and billing systems
• Support for receiving documents from public entities

This allows our customers to receive and process documents quickly, securely and without additional customisation—through their chosen access point.

Summary

Peppol is a cornerstone of public sector digitalisation in Europe. We are a trusted and experienced supplier, fully compliant with Peppol protocols and e-invoicing standards. Through our integration, public sector clients can manage procurement and invoicing processes faster, more accurately, and in full legal compliance—enabling them to focus on delivering high-value public services.