International
France
A helping hand in the event of an alarm, for those who need it
Our monitoring centres in Malmö and Kalix answer around 15,000 calls every day, from more than 100 Swedish municipalities. For home care services and users who raise the alarm, it is a security that is available every day of the year, 24 hours a day. But for many people the monitoring centres are an important function that they know very little about.
Isabelle Sjöberg is the operations manager and an alarm operator for a team at the monitoring centre in Malmö and has worked at our company for three years. She describes the work as very variable, so it’s important to be on your toes, because at any time there may be an alarm where a care recipient needs help.
“If I were to describe our monitoring centres and the work as an alarm operator, it would be like a large, extended hand for those who need it. We help those who raise the alarm, which can vary in terms of age, conditions or needs and we are there to provide security in their everyday lives. For us, there are actually no typical days, but there are always new alarms coming in and there is always something to do, so that time goes by very quickly.”
What is understood in the world of monitoring centres is that the alarm chain begins when a care recipient presses the alarm and sends notification that they need help. An operator in the monitoring centre is assigned the alarm and investigates what help the care recipient needs. During the conversation, home care services in the care recipient’s municipality are also contacted to inform them that the need exists. To assist with support during the call, the operator has direct access to relevant information entered by the municipality about the care recipient.
The most common calls that come in concern everyday things such as going to the toilet or needing help to go to bed. However, there are also alarms of a more serious nature, these are ’emergency alarms’. It could be that a care recipient has fallen or that a fire alarm has gone off. In the event of an emergency alarm, the call is forwarded to SOS. For Isabelle, these calls are a compelling reason why it feels meaningful to go to work every day.
“When you answer a call and make sure that the caller gets help, it is very rewarding. Whether it’s something of a simpler nature or something urgent, both are equally important, and when you make sure that they get the help they need from home care services, my work feels very important.”
To cope with the often high pace, the key is good cooperation. The alarm operators are divided into teams of team leaders who manage and distribute the work within the groups. Many people at the monitoring centre have a background in healthcare and are trained assistant nurses, which Isabelle highlights as an important experience. She also maintains that as an alarm operator you grow as a person.
Good cooperation is incredibly important and something we work on a lot. The better we know each other, the better we can handle the situations that arise. I’ve grown as a person since I started at Careium, you get a greater understanding of your fellow human beings and learn to make quick decisions and take responsibility. If you have a good basic understanding of how healthcare works and also understand the digital world and want to grow as a person, I can recommend becoming an alarm operator with us.
More news
Putting Users at the Heart: The Power of Careium’s User-Centric Design
The Power of User-Centric Design From analogue to digital, from 2G to 4G: Our welfare technology has come a long way since we started 50 years ago. Ov...
ABG's Investor Days 22 - 23 May 2024
ABG’s Investor Days 2024 At the end of May, our CEO Christian Walén visited ABG’s Investor Days. Our industry is currently undergoing a si...
IoT Talks 2023
IoT Talks 2023 In November 2023, our CEO Christian Walén attended the Tele2 IoT Talks in Sweden, an event dedicated for “Internet of things̶...
The future of care is digital
The future of care is digital We are living longer than ever. The global life expectancy is increasing annually and is expected to be 77 by 2050 – com...
Good design is appreciated – regardless of age
The pendant alarm that shows good design is appreciated – regardless of age A pendant alarm connected to a social alarm can help to make everyday life...
TEC increases quality of life in Trelleborg
Technology enabled care increases quality of life for Trelleborg’s residents The municipality of Trelleborg, Sweden, is one of more than 100 municipal...
The alarm trigger that looks like jewellery!
Ellis by Careium looks like jewellery! A radio trigger connected to a social alarm allows seniors and vulnerable adults to remain living in their own ...
"Our monitoring centres provides safety and well-being for our service users"
How our monitoring centre provides peace of mind Our monitoring centres are available around the clock, all year round, and offer an important lifelin...
Smart detectors for increased fire safety
Careium launches smart detectors for increased security and fire safety A forgotten candle, an unsupervised cooktop or a dropped cigarette. Every year...
A story from our alarm receiving centre
What it’s like to work in an alarm receiving centre Andreas works at our alarm receiving centre in Malmö. He was asked to share what it’s ...
Mobile social alarms contribute to increased safety
Mobile GPS alarms can provide greater safety to those with dementia All too often there are reports about new searches for a missing person. That pers...
GPS-alarms help seniors stay more active
GPS-alarms help seniors stay more active Many seniors live independent lives without wanting to rely on a relative or the health care system. They lov...
Pandemic sees increased interest and demand for remote monitoring
Pandemic sees increased interest and demand for remote monitoring The corona pandemic has resulted in many valuable reflections and has taught us some...
Europeans are positive about ageing
Europeans are positive about ageing We are living longer and an increase in the average lifespan will mean an increase in the number of older people i...
Eliza, the next generation digital social alarm
Eliza, the next generation digital social alarm Health and social care is facing substantial changes in the form of a growing elderly population and s...
Reducing loneliness among the elderly
Reducing loneliness among the elderly While the pandemic has affected all of us, few have been hit harder than the elderly. As a risk group, they have...
Strategic technology acquisition of Victrix SocSan
A strategic acquisition of Victrix SocSan To strengthen our technology platform and increase the possibilities for innovative offerings in technology ...
How award-winning design is helping older adults live safely and with dignity at home
How award-winning design is helping older adults live safely and with dignity at home We are dedicated to help older adults live safely and with digni...
Careium acquires Eldercare Limited
Acquisition of Eldercare (UK) Limited: further strengthening our position in the UK market In line with our strategic ambition to become a European ma...
Technology can reduce loneliness among seniors
Technology can reduce loneliness among seniors In these times of lockdown, shielding and social distancing, loneliness and isolation can increase. Oft...
Social Alarm Eliza wins IF Design Award
Social alarm Eliza wins iF Design Award Personal alarm Eliza has been recognised as a product of outstanding design at the iF Design Awards 2020 in Ha...