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How our monitoring centre provides peace of mind
Our monitoring centres are available around the clock, all year round, and offer an important lifeline for service users and home care staff, as well as for relatives. An important driving force in the work we do is safety and security – for the individual, relatives and, by extension, society.
Today, many people have a desire to live at home for longer, even if life conditions change. This can be a challenge for the service user, home care staff and relatives. And it can be hard for family to not worry about their loved one, that something might happen to them if they are not around.
With the help of technology enabled care, such as social alarms, our service users can live more active and independent lives for longer. Security is an important component in creating the conditions for better care. There are many things younger people take for granted, such as not worrying about falling or fear of not being able to communicate if disorientated, that older people do need to think about if they can feel safe at home.
Confidence in communicating
Being able to communicate is fundamental to feeling safe and getting the help you need. Our monitoring centres employ operators who speak more than 15 different languages, and for many service users this is vital, says Pernilla Haller, operations manager.
“Our operators speak many different languages. Although we cannot guarantee that someone who speaks your particular mother tongue will always be available, I know this means a lot to our service users. For someone in a vulnerable situation, it is reassuring to be able to make yourself understood and convey your needs in your mother tongue. Many people with dementia also go back to their native language, and then of course it is especially important that we can answer the call in that language.”
Peace of mind for service users and relatives with digital technology
Digital development has progressed quickly, and today a social alarm does not only have to be something the service user has in their home. Mobile social alarms equipped with GPS allows the service user to go out and about and for the operators in the monitoring centre to see where the person who raised the alarm is located. They can also talk to the person via the built-in speaker. Pernilla Haller explains that this contributes to safety and freedom for the service user, but also for relatives. This gives the elderly the opportunity to continue living an independent life.
“We want our elderly to continue to live as independent a life as possible and to be able to move freely. For many, it can feel unsafe to go outside the home, and a mobile social alarm is a very good solution. This could be a short walk with the dog or going down to the cemetery and leaving flowers. In some places, very few people maybe out and about. Then the mobile social alarm becomes a security that is there for both you and your relatives, which I believe creates both freedom of life and wellbeing.”
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