Female service technician installs Eliza social alarm

The analogue to digital transition

The UK’s analogue phone network is shutting down in 2027, here’s how the shift to digital telecare ensures safer, more reliable support for older adults and care providers alike.

Telecare is changing. By 2027, BT will switch off its ageing analogue network, marking a pivotal moment for the UK’s transition to a fully digital future. This shift promises more reliable, secure, and cost-effective solutions for telecare users, particularly the growing population of older adults who rely on these services for independence and safety.

We understand that change can be daunting. That’s why we’re committed to making this transition as seamless as possible, leveraging our decades of expertise in digital telecare to guide you every step of the way.

Why Digital Telecare Matters

Digital technology reduces errors, enhances reliability, and future-proofs telecare services. Yet, many providers haven’t started upgrading their analogue equipment. The Telecare Services Association (TSA) warns that delayed action risks major service disruptions.

As a global leader in analogue-to-digital transformation, we offer agnostic, tailored solutions. In the UK our alarm receiving centre handles over half a million calls monthly, interoperating with hundreds of devices across 200 manufacturers.

Our Digital Platform: Enovation’s UMO

At the heart of our offering is Enovation’s UMO, a state-of-the-art digital platform used by 340+ monitoring centres to serve 1.4 million people. UMO’s open-platform philosophy ensures compatibility with diverse devices and services, while its proactive monitoring capabilities, like fall detection and inactivity alerts, enable early interventions.

Case Study: Falkirk Council’s Digital Success

Falkirk Council became Scotland’s first local authority to adopt end-to-end digital telecare, four years ahead of the UK’s analogue switch-off. Pauline Waddell, Team Manager, praised the collaboration: