
The analogue to digital transition
The UK’s analogue phone network is shutting down in 2027, here’s how the shift to digital telecare ensures safer, more reliable support for older adults and care providers alike.
Telecare is changing. By 2027, BT will switch off its ageing analogue network, marking a pivotal moment for the UK’s transition to a fully digital future. This shift promises more reliable, secure, and cost-effective solutions for telecare users, particularly the growing population of older adults who rely on these services for independence and safety.
We understand that change can be daunting. That’s why we’re committed to making this transition as seamless as possible, leveraging our decades of expertise in digital telecare to guide you every step of the way.
Why Digital Telecare Matters
Digital technology reduces errors, enhances reliability, and future-proofs telecare services. Yet, many providers haven’t started upgrading their analogue equipment. The Telecare Services Association (TSA) warns that delayed action risks major service disruptions.
As a global leader in analogue-to-digital transformation, we offer agnostic, tailored solutions. In the UK our alarm receiving centre handles over half a million calls monthly, interoperating with hundreds of devices across 200 manufacturers.
Our Digital Platform: Enovation’s UMO
At the heart of our offering is Enovation’s UMO, a state-of-the-art digital platform used by 340+ monitoring centres to serve 1.4 million people. UMO’s open-platform philosophy ensures compatibility with diverse devices and services, while its proactive monitoring capabilities, like fall detection and inactivity alerts, enable early interventions.
Case Study: Falkirk Council’s Digital Success
Falkirk Council became Scotland’s first local authority to adopt end-to-end digital telecare, four years ahead of the UK’s analogue switch-off. Pauline Waddell, Team Manager, praised the collaboration:
“This achievement reflects the hard work of everyone involved to safeguard this critical service. Careium’s support was invaluable.”
Ian Whitelaw, Project Manager added
“Our clients now enjoy cutting-edge, secure, and reliable care.”
updated July 7 2025
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Read the Falkirk case study
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The analogue to digital transition with Careium as market leaders in end-to-end digital(eng)
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