Andreas works at our alarm receiving centre in Malmö. He was asked to share what it's like to work as an alarm operator? Read more about his job as well as a dramatic case that he handled a few weeks ago.
I guided the staff around the path that I saw the customer on and at this moment the customer has started circulating around the lake. As an operator, I am involved from start to finish to ensure that the customer is found and to be able to reassure the staff. We had a tough time at the end of the conversation, the staff's mobile had almost died, so suddenly the staff disappeared off the phone and became completely silent, then I heard a huge scream mixed with joy and fear and immediately understood that we finally found the customer safe.
Before the conversation ends, I get a big thank you and feel a great sense of relief. I think to myself what would have happened if the customer didn’t have this watch? It is solutions like this that we offer, that many may not know about, that do so incredibly much for both customer and relatives and make them feel safe in their homes through extra security.